FAQs

General FAQs

What products do you sell?

We offer a wide range of daily necessities, including sports tape, kids computer mice, multi-purpose message boards and more. All items are made with reliable quality for home, study, sports and business use.

Are your products brand new?

Yes, all our goods are 100% brand new, unused and well packaged before delivery.

Is the discount activity valid for all products?

Most products participate in the promotion. Individual limited items are not included. Please refer to the product page for details.

Shipping and Delivery

How long will it take to receive my order?

Orders will be shipped within 1-2 working days. Delivery time depends on your location, usually 5-15 working days.

Can I track my package?

Yes. After shipment, we will send you a tracking number via email. You can check the delivery status online anytime.

Can I modify or cancel my order after payment?

Please contact our customer service as soon as possible. If the order has not been shipped, we can help you modify or cancel it. Once shipped, changes are not available.

Returns and Exchanges

The item I received is defective, what should I do?

Please take clear photos or videos of the problem, then message our support team. We will solve your issue as soon as possible.

What is your return & refund policy?

If the product has quality problems or is damaged during transit, we support returns, exchanges and full refunds within the return period. Please contact customer service with photos for processing.

Payment Methods

What payment methods do you accept?

We support mainstream secure online payment methods. You can complete payment quickly and safely on our website.

Sports Tape

Is the tape skin-friendly? Will it cause allergies?

Our sports tape is made of skin-friendly material, breathable and lowirritation. It fits most skin types. If you have sensitive skin, please stop using it once discomfort occurs.

What is this tape used for?

Ideal for joint protection during sports, muscle support, first aid dressing and daily fixing.

Can it be used on ankles?

Definitely ideal for ankle support and protection.

Is it waterproof?

It is water-resistant and sweat-proof for regular use. Please avoid prolonged immersion in water.

Does it come in different colours?

Multiple colour options are available to meet your needs.

Can it be used for knee support?

Yes, great for stabilizing knees and reducing sports discomfort.

Is it made of cotton?

This sports tape is crafted from premium cotton material, breathable and skin-friendly.

Mouse

Is it easy for children to use?

Yes. It has a compact size and simple design, which is comfortable and easy for little hands to operate.

Does it work with Chromebooks?

Absolutely. It is fully compatible with Chromebooks, desktops, laptops and most common devices.

What is the cable length?

The total cable length is 1.5 meters for flexible use.

Is this mouse wireless?

No, this is a wired mouse with stable connection and no need for charging.

Does it have customizable buttons?

No. It comes with standard basic buttons, simple and friendly for kids.

Message Board

Does it come with a remote?

Sorry, a remote control is not included.

Is this board battery operated?

No, it is powered via USB cable instead of batteries.

What is the length of the USB cable?

The USB cable is 1 meter long for convenient placement.

Can kids use this for drawing?

Yes. The smooth surface is perfect for kids to doodle and draw freely.

What are the main uses of this board?

It can be used for leaving family messages, kids’ graffiti and commercial advertising display.